Jewelry is not just a piece of metal but a feeling for its customers. People want their rings, diamond watches, necklaces, and bracelets to remain pristine, thus visiting repair shops every so often, making the jewelry repair business highly demanding and profitable.

However, growing in this industry can be challenging due to the large number of service providers. You can find jewelry repair labs in every primary market, making the total number of businesses 19,480 in the US.

If you are really looking forward to being a top-notch jeweler, you should efficiently market your shop. Additionally, you can start offering mail in jewelry repair service to your customers. This way, you can close more deals and boost your revenue. And at the same time, you can save your clients from a lot of hassle.   

Below, we will discuss how starting a mail-in service can prove to be beneficial for your business. Stay with us.

• Hassle Less and Repair More Jewels

One of the most significant advantages of offering mail in service at your jewelry repair shop is that it is way less stressful. It allows you to get more orders and boost your sales. Usually, jewelry owners visit a repair shop and discuss all their concerns with the repairman.  

But, in this case, you don’t have to drag your clients to your workshop or repair lab but can connect with them over email, text message, or a call. And after figuring out what they are looking for or what repair service they want, you can send a delivery guy to their house to pick up the piece of jewelry.

After receiving the order, you can start the repairing or polishing procedure. This way, after finishing the job and getting the payment, you can return the jewelry to their doorstep.  

• Better Customer Communication 

Prompt and effective communication with the customers is the key to success for any business. Whether it be repair, manufacturing, or wholesale, whatever industry you are in, if you ever let your customers down, it will have a bad effect on your business.

So, always prioritize your customers, and give them an experience they never had. By offering them mail in service, you can make them happy, as they don’t have to take out time to visit your shop. In addition, to better communicate with them, you can employ point of sale software.

It will notify you whenever there is a query from any of your clients. Thus, you can connect with your customers and timely inform them about the status of the repair. Also, you can ask their permission if you find any other issues that need to be fixed.

• Cost Effective 

Setting up a nice, active jewelry repair shop is not that easy. One has to buy several items, including tools, furniture, etc. Above all, if you rent out a shop and are not making much, it alone can kill your business.

Contrary to that, starting a mail in jewelry repair service can save you from investing much. If you have experience and know how to run a business, you can start providing repair services from your home. But ensure to have the right tools required to finish the job and a highly experienced technician.

So, by offering a mail in repair service, you don’t have to invest much in your shop but to market the service itself. And for that, you can contact your existing clients and run an advertisement campaign on platforms such as Instagram, Facebook, YouTube, etc.

We suggest you have a page on all these mentioned social media platforms. Also, you can search for how to set up an automated mail-in repair workflow to have an idea about the service.

• Online Payments 

Having a mail service at your jewelry repair sho

p, you don’t have to worry about the payments or the random cash flow at the end of every month. By providing a mail in service, you can let your customers send you online payments. And using POS software, you can keep an eye on all the cash flow.

Additionally, you can take payments from cards and split those payments as well to ease your clients even more. They can view open invoices and make secure payments.

Final Words

Jewelry repair is a demanding business offering several career growth opportunities for those passionate about gemstones, diamonds, etc. But with the growing competition in the industry, one has to put more effort and do something to differentiate from the competitors.  

And currently, there is nothing better than providing your customers with a mail-in repair service where they don’t have to visit you. Instead, they can receive their jewels and precious stones after the repair job is done.

With the right tools, experienced technicians, and top-of-the-line technological software, you can succeed in this industry within no time and earn decent monthly capital.